AdvisorHR, a professional employer organization (PEO) in Huntersville, North Carolina, runs criminal background checks and drug testing for its clients through Bchex. Ava Green, Vice President of Legal and Human Resources, chose Bchex for its customer service, timeliness, easy portal, and live phone support, and says clients have thanked AdvisorHR for the chance to make informed decisions.
The challenge
Clients counting on informed hiring decisions, and a vendor that had to share AdvisorHR’s values.
The result
Clients thanking AdvisorHR for its background checks, and their use of the service up “exponentially.”
About AdvisorHR
AdvisorHR is a professional employer organization (PEO) in Huntersville, North Carolina, offering HR, benefits, payroll, and insurance. Ava Green is its Vice President of Legal and Human Resources, and she reviews criminal background checks and drug test results for its clients.
Success story snapshot
- Clients thanking AdvisorHR for informed hiring decisions
- Client use of background checks up “exponentially”
- An easy portal and a live person on the phone
- A partner that shares its goals of fairness and humanity
Informed decisions, fairly made
Every client decision. Ava constantly reviews criminal background checks and drug test results so AdvisorHR’s clients make informed hiring decisions.
Values in the vendor. “Fairness and humanity are the ultimate cultural goals here,” Ava says. Any vendor AdvisorHR chooses has to share them.
If you’re looking for a partner to help you with your criminal background checks, your drug testing, we will highly recommend [Bchex].
Service, speed, and a live person
Service first. Ava ranks customer service as the most important reason to choose a background check partner, and with Bchex, “you can reach a live person on the phone.”
Results on time. Timeliness comes next, “in terms of how quickly you need your results.”
An easy portal. “The portal is very easy to navigate.”
What clients say
As a PEO, AdvisorHR regularly asks clients whether they’re pleased with its services. The background check service stands out. “The criminal background check service has been one that has increased exponentially,” Ava says, “and we have had clients tell us they are very thankful that they had an opportunity to make an informed decision before hiring a candidate.”
It is an overall positive experience.
What other businesses can take from this
- Choose a vendor that shares your values. For AdvisorHR, that meant fairness and humanity.
- Rank service first. Ava Green puts customer service ahead of everything, then timeliness.
- Make sure you can reach a person. A live person on the phone matters when a client is waiting on a decision.
* Some numbers come from customer quotes given in 2023. Today, about 85% of eligible Bchex searches come back within 24 hours.
AdvisorHR and Bchex: quick answers
- What does a PEO look for in a background check partner?
- AdvisorHR’s Ava Green lists customer service first, then timeliness, an easy-to-navigate portal, and being able to reach a live person on the phone. AdvisorHR also wanted a vendor that shares its goals of fairness and humanity.
- Do PEO clients value background checks?
- AdvisorHR’s clients do. Vice President of Legal and Human Resources Ava Green says clients have told AdvisorHR they are very thankful for the chance to make an informed decision before hiring a candidate, and their use of the criminal background check service has increased exponentially.
- Does Bchex offer drug testing as well as background checks?
- Yes. AdvisorHR uses Bchex for both criminal background checks and drug testing for its PEO clients.
- How does a PEO handle background checks for its clients?
- At AdvisorHR, Vice President of Legal and Human Resources Ava Green constantly reviews criminal background checks and drug test results so clients can make informed hiring decisions. AdvisorHR runs both through Bchex.
- Can you reach a live person at Bchex?
- Yes. Ava Green of AdvisorHR lists it among her reasons for recommending Bchex: “You can reach a live person on the phone.” She also ranks customer service first: “That’s always the most important.”
- Would AdvisorHR recommend Bchex?
- Yes. “If you’re looking for a partner to help you with your criminal background checks, your drug testing, we will highly recommend [Bchex],” says Ava Green, citing customer service, timeliness, an easy portal, and live phone support.
About Bchex
Bchex, formerly known as Background Investigation Bureau (BIB), is a PBSA-accredited, SOC 2 Type 2 certified background screening and workforce safety company founded in 1995 and based in Huntersville, North Carolina. It has run more than 40 million checks for 2,000+ organizations, including school districts, churches, nonprofits, staffing firms, and employers. The Bchex Safety Ecosystem covers background checks, volunteer screening with SecureVolunteer, ongoing monitoring with Chex365, and visitor check-in with Chexpass.
