Client Notice: Temporary Service Interruption
Date: September 5 , 2025
Time: 4:21 PM EST
Author: Emma Baucom
We are currently experiencing technical difficulties with the NC Administrative Office of Courts data system. As a result, we are unable to provide our normal services related to Guardian/Chex 365 hits at this time.
Please be assured that we are closely monitoring the situation. As soon as the information becomes available again, we will promptly deliver it to you.
We appreciate your patience and understanding.
Status: Monitoring
System Outage – Delays in Monroe County, AR
Date: August 21, 2025
Time: 10:06 AM EST
Author: Morgan Wing
We want to inform you that Monroe County, Arkansas is currently experiencing a system outage impacting the Public Access Terminal (PAT).
At this time, there is no estimated time of restoration. As the county does not have dedicated clerks to assist during outages, searches cannot be completed until the PAT is restored. Please anticipate delays for all searches in Monroe County courts until the issue is resolved.
We are actively monitoring the situation and will provide updates as new information becomes available.
Status: Monitoring
Notice Regarding South Carolina Motor Vehicle Records
Date: August 15, 2025
Time: 11:09 AM EST
Author: Emma Baucom
Please note that the state of South Carolina has increased the cost of their MVR from $7.25 to $11.25 effective immediately. This change is in accordance with the state's regulations, and we appreciate your understanding and cooperation in adhering to these adjustments. If you have any questions or concerns regarding this fee update, please do not hesitate to reach out to our Customer Service team at
clientservices@bib.com.
Notice Regarding Nebraska Motor Vehicle Records
Date: August 14, 2025
Time: 10:48 AM EST
Author: Emma Baucom
Please note that the state of Nebraska has increased the cost of their MVR from $7.50 to $15 effective immediately. This change is in accordance with the state's regulations, and we appreciate your understanding and cooperation in adhering to these adjustments. If you have any questions or concerns regarding this fee update, please do not hesitate to reach out to our Customer Service team at
clientservices@bib.com.
Status: Concluded
System Outage – Delays in Robertson County, TN
Date: August 13, 2025
Time: 04:27 PM EST
Author: Morgan Wing
Dear Valued Client,
We want to inform you that Robertson County, Tennessee is currently experiencing a system outage impacting the Public Access Terminal (PAT).
At this time, there is no estimated time of restoration, and orders in this county cannot be searched until the issue is resolved. Please anticipate delays for all searches in Robertson County courts.
We are actively monitoring the situation and will provide updates as new information becomes available.
Status: Monitoring
System Outage – Delays in Darke County, OH
Date: August 13, 2025
Time: 08:26 AM EST
Author: Morgan Wing
Dear Valued Client,
We want to inform you that Darke County, Ohio is currently experiencing a temporary system outage that is impacting public access availability.
At this time, there is no estimated time of restoration, and access to the Public Access Terminal (PAT) remains unavailable. As a result, please anticipate delays for all searches in Darke County until the issue is resolved.
We are actively monitoring the situation and will provide updates as new information becomes available.
Status: Monitoring
Immediate Statewide Search Fee Adjustment – Kansas
Date: August 11, 2025
Time: 07:55 AM EST
Author: Morgan Wing
Dear Valued Client,
Please be advised that the state of Kansas has implemented an immediate increase to the statewide search access fee. Effective immediately, the fee has increased from $20.00 to $30.00.
We appreciate your understanding as we work to maintain compliance with state regulatory changes. If you have any questions or concerns, please contact our Client Services team at
clientservices@bib.com.
Status: Monitoring
System Maintenance – Delays in Orange County, CA
Date: August 7, 2025
Time: 09:44 AM EST
Author: Morgan Wing
Dear Valued Client,
We want to inform you that Orange County, California is currently experiencing system maintenance that has rendered the Public Access Terminals (PATs) unavailable at the courthouse.
At this time, there is no estimated time of restoration, and access to court records is temporarily limited. As a result, please expect delays for all searches in Orange County until the system is back online.
We are actively monitoring the situation and will provide updates as new information becomes available.
Status: Monitoring
System Outage – Delays in Polk County, TN
Date: August 6, 2025
Time: 02:28 PM EST
Author: Morgan Wing
Dear Valued Client,
We want to inform you that Polk County, Tennessee is currently experiencing a system outage that is impacting public access availability.
At this time, there is no estimated time of restoration, and access to the Public Access Terminal (PAT) remains unavailable. As a result, please anticipate delays for all searches in Polk County until the issue is resolved.
We are actively monitoring the situation and will provide updates as new information becomes available.
Status: Monitoring
Clerk Assistance Requirement – Delays in Rutherford County, TN
Date: July 25, 2025
Time: 03:21 PM EST
Author: Morgan Wing
Dear Valued Client,
We want to inform you that all searches in Rutherford County, Tennessee are currently requiring clerk assistance due to redacted ID's at the court level. This added step is impacting access and causing delays across all searches in this jurisdiction.
As a result, please anticipate longer-than-normal turnaround times and increased backlogs until further notice. Our team is working closely with the court to complete requests as efficiently as possible and will continue to monitor the situation.
If you have any questions or wish to cancel a Rutherford County search, please contact our Client Services team at
clientservices@bib.com.
Status: Monitoring
System Outage – Delays in Wayne County, GA
Date: July 21, 2025
Time: 08:07 AM EST
Author: Morgan Wing
Dear Valued Client,
We want to inform you that Wayne County, Georgia is currently experiencing a system outage that is impacting public access availability.
At this time, there is no estimated time of restoration, and access to the Public Access Terminals (PATs) remains unavailable. As a result, please anticipate delays for all searches in Wayne County until the issue is resolved.
We are actively monitoring the situation and will provide updates as new information becomes available.
If you have any concerns or wish to cancel a search in Wayne County, please contact our Client Services team at
clientservices@bib.com.
Status: Monitoring
NC eCourt Migration Ahead
Date: July 7, 2025
Time: 12:28 PM EST
Author: Morgan Wing
This is a reminder regarding the upcoming migration to North Carolina’s Odyssey Case Management System by the NC Judicial Branch, scheduled to begin next week.
The upcoming migration will affect the following Track 9 Counties:
Alleghany, Ashe, Avery, Caswell, Forsyth, Madison, Mitchell, Rockingham, Stokes, Surry, Watauga, Wilkes, Yadkin, and Yancey.
During this time, North Carolina statewide searches could be impacted, particularly for courts in the Track 9 counties listed above. We will continue to monitor the migration process closely and provide updates as more information becomes available.
We appreciate your patience and understanding during this transition. If you have any questions or need further assistance, please feel free to contact us at
clientservices@bib.com.
Status: Monitoring
Pennsylvania MVR Fee Adjustment – Effective July 1, 2025
Date: July 1, 2025
Time: 8:31 AM EST
Author: Morgan Wing
Summary:
The Pennsylvania Department of Transportation has confirmed an increase to the Motor Vehicle Record (MVR) access fee.
Effective July 1, 2025, the new fee will be $17.00.
We appreciate your understanding as we align with state regulatory changes.
If you have any questions, please reach out to our Client Services team at clientservices@bib.com.
Thank you for your continued partnership.
Status: Concluded
Upcoming MVR Fee Adjustment – Pennsylvania
Date: June 18, 2025
Time: 8:16 AM EST
Author: Morgan Wing
Summary:
Please be advised that the state of Pennsylvania (PA) has announced an upcoming increase to the Motor Vehicle Record (MVR) access fee, which will take effect beginning July 1, 2025.
At this time, the new fee amount has not yet been confirmed. We are closely monitoring the situation and will notify you as soon as the updated pricing is officially released.
We appreciate your patience and understanding as we work to maintain compliance with state regulatory changes. If you have any questions or concerns, please contact our Client Services team at clientservices@bib.com.
Status: Concluded
Court Closure – Lincoln County, KY
Date: June 17, 2025
Time: 10:49 AM EST
Author: Morgan Wing
Summary:
Lincoln County, KY Court Closure – June 17–21
Please be advised that court operations in Lincoln County, Kentucky, are temporarily paused for the week of June 17–21 due to necessary building repairs following recent flooding.
As a result, no court searches will be processed in Lincoln County during this time, and turnaround times may be impacted. Courts are currently expected to resume normal operations on Monday, June 24.
We appreciate your patience and understanding as the county addresses these unforeseen circumstances. If you have any questions, or would like to place a hold or cancel a request in this area, please reach out to our Client Services team at clientservices@bib.com.
Status: Monitoring
MVR Fee Update – OR, SD, CO
Date: June 12, 2025
Time: 10:57 AM EST
Author: Morgan Wing
Summary: Effective immediately, new MVR access fees are in place: Oregon – $13.17, South Dakota – $7.00, Colorado – $8.00.
Questions? Contact us at clientservices@bib.com.
Status: Ongoing
